For urgent enquiries please call us on the line below from 8:30AM-5PM AEST, if you have a contract, we offer 24/7 support through this number.
We endeavour to respond to all contact forms within (1) hour of receipt during business hours.
We can support the following services Australia Wide:
Uninterruptible Power Supplies (UPS Systems)
Server Room Cooling
1.1 All delivery times given by UPS Solutions will be between the hours of 9:00am and 5:00pm (unless otherwise agreed in writing with a representative of UPS Solutions). UPS Solutions does not guarantee next day delivery.
1.2 Any time or date for delivery given by UPS Solutions is intended as an estimate only. UPS Solutions not responsible for the consequences of delay or non-delivery, however arising. If you cancel the order or orders as a result of delay in delivery outside the reasonable control of UPS Solutions, UPS Solutions reserves the right to charge a cancellation fee of 50% of the original invoice price.
1.3 In the event that UPS Solutions delivers goods to you and you are not available to receive the goods, UPS Solutions reserves the right to charge additional fees for all costs incurred as a result of having to deliver the goods on another day suitable to you and to UPS Solutions.
1.4 All delivery and freight charges are based on information provided by you and UPS Solutions reserves the right to charge additional fees for all costs incurred as a result of incomplete or inaccurate information provided by you to UPS Solutions.
1.5 It is your responsibility to inform UPS Solutions of any stairs, height restrictions or any obstacles to the delivery point in writing prior to delivery. UPS Solutions is not responsible for the consequences of delay, non- delivery or damage as a result of any failure to inform UPS Solutions of any obstacles to the delivery point in writing prior to delivery. UPS Solution reserves the right to charge additional fees for the costs incurred as a result of any obstacle to a delivery point.
1.6 Where UPS Solutions delivers the goods to your premises and you fail or refuse to take delivery of the goods or is otherwise in breach of your obligations under this contract, UPS Solutions may terminate this contract by written notice to you. Thereafter any deposit paid or payable by you to UPS Solutions shall be forfeited to UPS Solutions. Both parties acknowledge that UPS Solutions shall be entitled to claim damages from you an amount equal to 10% plus GST of the purchase price less any deposit forfeited.
1.7 Where the manufacturer/distributer is responsible for delivery of the goods, you agree to deal exclusively with the manufacturers/distributors in relation to late delivery, non-delivery or damage to the goods in transit and not have recourse to UPS Solutions. You agree to indemnify UPS Solutions and agree to keep us indemnified for loss or damage caused by a breach of this provision.
2. Return of Goods
2.1 Any disputes with regard to deliveries must be made at the time of receipt of that delivery.
2.2 All goods are sold on a non refundable basis and any refunds requested will be subject to prior approval from UPS Solutions.
2.3 To return goods please contact the UPS Solutions sales office and quote invoice number, date of invoice and reason for request to return goods. If goods are accepted for return we will notify you in writing. Any request for return of goods must be lodged within 7 days from the date of delivery and you are responsible the cost of any return of goods.
2.4 Where UPS Solutions at its discretion allows you to return goods UPS Solutions reserves the right to charge a restocking fee. A basic restocking fee of 20% of the original invoice value applies to any standard stock items accepted for return to UPS Solutions.
2.5 All claims for errors or must be made in writing and all goods for credit must be returned in each case, quoting invoice numbers, within 7 days.
2.6 All goods must be returned in the original packaging, be unused and in pristine condition suitable for resale.
2.7 Any returned goods, which do not meet with the abovementioned conditions, will not be accepted for credit by UPS Solutions.