UPS, battery and cooling support
Something not right? Call us.
Service, repairs and emergency response for UPS systems, batteries and cooling across Australia, New Zealand, Papua New Guinea and the Pacific.
Send a support request
Tell us the site and the equipment and someone will come back to you to book it in. Best for battery replacements, scheduled service, documentation and contract questions.
Urgent? Call 1300 555 992 instead, answered 24 hours a day.
Fields marked * are required.Before you call
What to have in front of you
None of it is essential, and we would always rather you called without it than not at all. It does make the first conversation much shorter.
- The site address and a contact who can give access
- The manufacturer and model from the unit label
- The serial number if you can reach it safely
- What the display or alarm is showing
- Whether the load is still up or has already dropped
- Whether you have a maintenance agreement with us
Where we work
Australia, New Zealand and the Pacific
Field service runs from our own locations rather than a subcontractor network. Engineering, warehousing, inventory and spares are held in-region rather than routed offshore, which is what lets a remote site be planned properly before anyone travels.
Operational offices, visits by appointment. Emergency response reaches sites across Australia, New Zealand, Papua New Guinea and the Pacific, including Darwin, the Gold Coast, Hobart and the Sunshine Coast.
Good to know
Questions we get asked when something goes wrong
Do I need a maintenance agreement to get help?
No. We take calls from anyone with equipment in trouble, agreement or not. Customers on an agreement are prioritised and their site history and spares are already on file, which usually makes the visit faster.
Will you work on equipment you did not supply?
Yes. Multi-brand service is core to what we do, and escalation runs through one service desk regardless of which manufacturer built the asset.
What happens after hours?
The same number, 1300 555 992, is answered 24 hours a day, 7 days a week, including public holidays. Our reception team is on from 7am to 9pm Monday to Friday and 8am to 8pm on weekends, and outside those hours the line reaches our on-call response.
My UPS is beeping. Is that an emergency?
It depends what it is telling you. An alarm can mean a battery at end of life, an overload, a mains failure the UPS is riding through, or a fault that needs attention now. If the load is still up you have time to call and talk it through. If the load has dropped, call straight away.
Can you help if the load has already gone down?
Yes, and that is the call to make first rather than last. Tell us what is off, what the display says and whether anyone is on site, and we will tell you what to check and what we need to bring.
Do you cover regional and remote sites?
Yes, across Australia, New Zealand, Papua New Guinea and the Pacific. Remote work is planned around parts and site access before anyone travels, so the first visit is the one that fixes it.
UPS Solutions is an Australian owned critical power and cooling specialist, operating since 2002. We are a government accredited provider, and we service, repair and maintain uninterruptible power supplies, batteries and precision cooling across every major manufacturer, including equipment we did not originally supply. Emergency response runs 24 hours a day, 365 days a year, with escalation through one service desk whichever manufacturer built the asset. See preventative maintenance, batteries, all solutions or contact us.