Emergency Services

24/7 Critical Power Response Across Australia


✓ Answered 24 hours a day, 365 days

✓ Our own engineers and technicians

✓ Every major manufacturer, agreement or not

Our emergency line is answered 24 hours a day, 365 days a year. Whatever has failed and wherever the site is, call 1300 555 992 and we will start working it out with you.

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20+ years • 100,000+ UPS units supported • 24/7 support

Emergency line, any hour of any day 1300 555 992
Answered 24 hours, 365 days Reception Mon to Fri 7am to 9pm, Sat and Sun 8am to 8pm

Load already down? Call now, we can start working it out while you are on the line.

What happens when you call

Four things, in this order

Most emergency pages tell you how committed they are. This is what actually happens, so you know what you are getting before you need it.

STEP 01 You reach a person The line is answered 24 hours a day, 365 days a year. Outside reception hours it reaches our on-call response rather than a message bank.
STEP 02 We work out what is actually wrong What the display says, whether the load is up, what changed. Plenty of calls are resolved on the phone, and the ones that are not are scoped properly before anyone leaves.
STEP 03 The right engineer and the right parts Dispatched with the spares the fault calls for, from stock held across our service centres. On a remote site that is planned before travel, because a second trip is the expensive one.
STEP 04 You get the record afterwards What failed, what was done, and what needs to happen next, written up rather than left as a verbal handover at the door.
UPS Solutions engineer attending an emergency callout on a customer site
Our own engineers, on site
UPS Solutions engineer working on a UPS battery bank during a service callout
Fault found before parts are ordered
UPS Solutions service technician working on a UPS system
Multi-brand, including equipment we did not supply

What we are called out to

The faults that cannot wait for Monday

Emergency response covers the whole power path, not just the UPS. A load that has dropped is often not the thing that failed, and attending with only half the picture wastes the visit.

UPS failure or forced bypass A unit that has dropped the load, gone to static bypass and will not transfer back, or will not start after an outage.
Battery failure A failed battery string, a bank that will not hold, thermal runaway, or a system reporting no autonomy at all.
Cooling failure CRAC or in-row units down, chilled water loss, or a room climbing past the point where the equipment will trip itself.
Distribution and switchgear PDU, bypass or distribution faults, and the power path problems that look like a UPS fault until someone measures them.
Post-incident recovery Returning a site to normal after a flood, fire, surge or extended outage, including assessment and replacement planning.
Emergency hire and temporary power Where a repair will take time, keeping the load protected in the meantime rather than leaving the site exposed.

Agreement or not

You do not need a contract with us to call

We would rather take the call and work it out than have a site sitting exposed because nobody was sure whether they were allowed to ring.

With a maintenance agreement Faster, because the groundwork is done
  • Your site history, asset list and spares holding are already on file
  • Priority over ad-hoc callouts
  • Known access requirements, inductions and site contacts
  • One agreement can cover every manufacturer on your floor
Without an agreement Still answered, still attended
  • We still take the call and still attend
  • We work the fault out with you on the phone first
  • Attendance and parts quoted before anyone travels
  • No agreement needed, and no obligation to take one afterwards

Do not wait to find out whether it counts as an emergency

If the protection is gone or going, call. Plenty of faults are sorted on the phone, and the ones that are not get scoped properly before anyone travels.

Call 1300 555 992 Request support →

Good to know

Questions people ask before they need us

Do I need a maintenance agreement to call you out?

No. We take emergency calls from anyone with equipment in trouble. Customers on an agreement are prioritised and their site history, asset list and spares holding are already on file, which usually makes the response faster.

Do you attend equipment you did not supply?

Yes. Multi-brand response is core to what we do, and escalation runs through one service desk regardless of which manufacturer built the asset.

What counts as an emergency?

Anything where the protection is gone or going. A load that has already dropped, a UPS stuck on bypass, a failed battery bank, cooling that cannot hold a room. If you are not sure, call and we will work it out with you rather than leaving you to decide.

What happens outside reception hours?

The same number reaches our on-call response. Reception is on from 7am to 9pm Monday to Friday and 8am to 8pm on weekends, and the line is answered around the clock either side of that.

Do you cover regional and remote sites?

Yes, across Australia, New Zealand, Papua New Guinea and the Pacific. Remote attendance is planned around parts and site access before anyone travels, so the first visit is the one that fixes it.

Can you keep us running while a repair is organised?

Often, yes. Where a permanent fix needs parts or a shutdown window, temporary protection can be put in so the site is not left exposed in the meantime.

UPS Solutions is an Australian owned critical power and cooling specialist, operating since 2002. We are a government accredited provider, and emergency response runs 24 hours a day, 365 days a year with our own engineers, local spare plant and escalation through one service desk whichever manufacturer built the asset. See request support, preventative maintenance, all services or contact us.