Warranty Claim
Start a Warranty Claim
Lodge the Details Once and We Will Assess It
Tell us what failed, when it happened and what the unit was showing on its display. The more detail you give us and the clearer the photos, the faster our service engineers can assess the claim without coming back to you for more.
✓ Have your invoice number and serial number to hand
✓ A photo of the fault screen speeds up assessment
✓ Reviewed by our own service engineers, not a call centre
Service engineers across Australia, New Zealand & the Pacific Islands
UPS Solutions Warranty Claim Form
Before you start, have these ready
- Invoice number. This is how we confirm the purchase date and the warranty period that applies to your unit.
- Model and serial number. Both are on the rating label on the rear or side of the unit. The serial number is what identifies your specific system.
- A photo of the fault screen. The display usually names the fault directly, which often tells our engineers more than a written description can.
- The site address. Not the billing address. We need the address where the unit is actually installed.
- An email address you check. It is the address we will use to come back to you about the claim, so make sure it is right before you submit.
What happens after you submit
- An engineer reviews the claim. We check the fault details and photos against the model and its warranty terms.
- We come back to you with the outcome. Either the claim is approved and we arrange the repair or replacement, or we explain what we need before we can proceed.
- The work is scheduled. Where a site visit is needed, we book it with your site contact.
Urgent
If the load is at risk right now, do not wait on this form.Call our 24/7 emergency line and lodge the warranty claim afterwards.