Our Story
We started with UPS systems. Today, we build critical infrastructure.
For 25 years, UPS Solutions has evolved alongside the technology we protect. From UPS systems and critical power to cooling, software, modular data centres, liquid cooling, monitoring and the infrastructure powering the next generation of AI.
25 years of evolution
We did not keep adding products. We kept following our customers' infrastructure.
Every stage of this business exists because customer requirements became broader and more complex. The capability grew to meet them.
Foundation: specialist UPS supply
We began predominantly as a vendor UPS supply business, supplying leading global brands including APC, Eaton and Vertiv. This period established our critical-power knowledge, our supplier relationships and our customer base.
From product supply to field delivery
We built our field-service capability and began delivering complete site outcomes rather than equipment alone. Early data-centre projects included Volkswagen, QUT, Sanity Technology and EB Games.
Critical infrastructure at greater scale
The business expanded into government departments and major infrastructure environments, including airports. Our engineering, project-delivery and service footprint continued to grow in mission-critical environments.
Broader technology and our own capability
We deliberately expanded beyond traditional UPS systems into software, monitoring, precision cooling and broader data-centre infrastructure, and developed our own high-quality ranges to complement our global vendor partnerships.
The AI and high-density era
With AI and high-density compute transforming data-centre requirements, we partnered with global leaders in infrastructure manufacturing. Our capability now spans high-density power, liquid cooling, prefabricated and containerised data centres, monitoring and end-to-end AI-ready delivery.
Twenty-five years following the changing infrastructure requirements of our customers, from protecting equipment, to supporting complete critical environments, to helping build the next generation of AI infrastructure.
Where it started
UPS systems are our foundation, not our limitation
UPS Solutions began as a specialist supplier of the world's leading uninterruptible power brands, and we are proud of it. Those partnerships remain central to the company today, and our accreditations with them are current and active.
The distinction is what happened next. We did not remain a product reseller. The technical capability we built around critical power became the foundation for broader engineering, field service, cooling, data-centre and infrastructure delivery.
The name reflects where we began. It no longer describes the full scope of what we design and deliver.
The brands we built the business on, and still specify every week.
APC by Schneider ElectricSingle-phase through to modular three-phase UPS, distribution and monitoring
EatonUPS systems, power distribution and power quality across the full capacity range
VertivUPS, precision cooling, racks and infrastructure management
Alongside our own equipment ranges, developed to complement these brands rather than replace them. That combination is what lets us specify on the application instead of the agency.
From supply to engineering
The moment we stopped selling equipment and started delivering outcomes
Supplying the right unit is the easy part. Making it work in a live environment, on a real site, with real constraints, is engineering.
From 2008 we built our own field-service capability rather than subcontracting it. That decision changed the business. We began delivering complete site outcomes, and completed our first data-centre projects for customers including Volkswagen, QUT, Sanity Technology and EB Games.
Today that team handles specification, installation, commissioning and 24/7 emergency response across every asset we supply and a great many we did not.
Beyond the UPS
Twenty-five years of capability, added one layer at a time
Customers stopped asking us to protect a device and started asking us to deliver an environment. Each column below shows everything we could deliver at that point in the journey. Select a layer to see what it covers.
Nothing here replaced what came before it. Every layer is still an active part of the business, which is why one provider can hold an entire environment.
AI infrastructure
High-density power and cooling for accelerated compute, delivered as complete environments rather than components. This is the current edge of the same capability we have been building since 2002.
From critical power to complete critical infrastructure.
Vendor agnostic by design
We are not required to design a project around one manufacturer
As the business matured we developed our own high-quality UPS and infrastructure ranges to complement the global brands we already represent. Not to replace them. That combination is a genuine customer advantage.
- We select on the application, not the agency. Technical requirement, budget, lifecycle and delivery timeframe decide the specification.
- We can combine technologies in one design. A global brand where it is the right answer, our own range where it delivers better value or a faster lead time.
- Our accreditations are current and active. We hold elite and gold-tier partner status with the manufacturers we represent, so warranty and support paths are genuine.
- One provider, every brand on the floor. Sites running several manufacturers on separate agreements consolidate onto one maintenance contract and one escalation path.
The solution comes first. The brand comes second.
APC Elite PartnerTop-tier accreditation with APC by Schneider Electric
Eaton Power AdvantageAccredited Eaton power distribution and UPS partner
Vertiv Gold PartnerGold-tier accreditation across Vertiv power and cooling
Full lifecycle capability
Design. Engineer. Supply. Build. Install. Commission. Monitor. Maintain.
Most sites end up with a different supplier at each stage, and the gaps between them are where outages live. We hold all eight, which is why one contract can cover an entire environment. Select a stage to see what we do at it.
Design
Load studies, heat load calculation and redundancy topology, sized on measured requirement rather than a rule of thumb. This is where a project is either set up to work or set up to be rebuilt in three years.
Built for speed
Speed is an operational capability, not a promise
Lead time is where most critical infrastructure projects fail. A specification that cannot be delivered inside the window is not a specification, it is a delay. This is the ground we win on most often, and it is structural rather than lucky.
- Strategic manufacturing relationships that let us secure equipment rather than join a queue.
- Locally held inventory and warehousing across major cities, so common failures are resolved from stock.
- Our own product ranges as a technical alternative when a global line is constrained.
- Local engineering and field service that can be on site without waiting on an offshore resource.
- Decisions made here, the same day, because the people who can approve them are in this building.
Global technology. Local capability.
Powering organisations across Australia, New Zealand & the Pacific
Trusted where failure is not an option
Monitoring & software
We are not purely a hardware business
Critical infrastructure fails quietly long before it fails loudly. A battery string degrades, a filter loads up, a phase drifts. None of it announces itself until the day it matters. Our monitoring and DCIM platform gives customers live visibility of power and thermal assets across sites, regardless of which manufacturer built them.
Worked example. A degrading battery string in Melbourne is flagged weeks before it fails, and the visit is scheduled into a planned window. The same contract covers the Perth UPS from a different manufacturer, so the customer sees one estate rather than a dozen separate relationships.
The AI infrastructure chapter
AI did not change what we do. It changed the numbers we do it at.
Rack density, power demand, heat rejection, cooling architecture and deployment speed. Every one of those sits directly adjacent to capabilities this company has spent decades building. This is the next chapter of a 25-year progression, not a pivot.
Liquid cooling
Rear door, direct-to-chip and immersion heat rejection, with coolant distribution, for racks that have moved beyond the reach of air.
Explore liquid cooling →Containerised data centres
Complete power, cooling and IT environments built and commissioned off site, delivered where a traditional build is too slow or not possible.
Explore containerised →Prefabricated AI data centres
High-density power and liquid-cooled halls delivered ready for the customer's compute, from rack nodes through to multi-container deployments.
Explore prefabricated AI →A self-contained micro data centre solution supporting one of the world's largest neuromorphic computing systems at Western Sydney University, with power and cooling engineered around the research load rather than a standard room.
Read the case study →Our AI infrastructure capability keeps growing
New equipment categories are added as the requirements of accelerated compute change. The AI Infrastructure hub is the current index of everything we design, supply and deliver for these environments.
Through strategic partnerships with global leaders in infrastructure manufacturing, we deliver the power, liquid cooling, modular, prefabricated and containerised solutions that next-generation compute environments require. We have been sizing power and removing heat for 25 years. The load simply got bigger.
Privately held. Built for the long term.
Independent since 2002, and still led by the people who built it
UPS Solutions has remained privately held throughout its growth. Directors Frank Kane and Isaac Prakash continue to lead the business, and the company has built a specialist engineering, project and field-service team around a technically demanding niche.
Independence has practical consequences for customers. Decisions are made quickly, without a regional approval chain. Engineering judgement is not overruled by a quarterly sales target set in another hemisphere. And relationships are measured across equipment generations rather than reporting periods.
The next 25 years look like the last 25. We will keep following the infrastructure requirements of our customers, and we will keep building the capability to meet them before they need it.
- Privately held since 2002, with no external ownership directing technical decisions.
- Director-led, so specification questions reach a decision maker the same day.
- Specialist team in engineering, project delivery and field service rather than generalist contracting.
Established 2002
- Ownership
- Australian owned
- Structure
- Privately held
- Leadership
- Director-led
- Capability
- Power, cooling, data centres, AI
- Lifecycle
- Design through to maintain
- Coverage
- Australia, NZ, PNG & the Pacific
- Response
- 24/7, 365 days
Twenty-five years in one specialist niche, with the same people accountable for the decision, the design and the callout.
Common questions
About UPS Solutions
The questions we are asked most often by procurement teams, facility managers and engineers.
What does UPS Solutions do?
UPS Solutions designs, engineers, supplies, builds, installs, commissions, monitors and maintains critical power and cooling infrastructure across Australia, New Zealand, Papua New Guinea and the Pacific. That spans UPS systems and critical power, batteries and energy storage, precision and liquid cooling, racks and containment, PDUs and distribution, monitoring software, server rooms, data centres, modular and containerised infrastructure, and AI-ready infrastructure.
Is UPS Solutions just a UPS supplier?
No. UPS systems are the foundation of the business rather than the limit of it. UPS Solutions began in 2002 as a specialist supplier of leading global UPS brands, then built field-service, engineering and project-delivery capability, and expanded into cooling, monitoring software, data-centre infrastructure, modular and containerised environments, liquid cooling and AI infrastructure. The company name reflects where it began, not the full scope of what it delivers today.
Which brands does UPS Solutions supply?
UPS Solutions is vendor agnostic by design. It holds long-standing partnerships and current accreditations with leading global manufacturers including APC by Schneider Electric, Eaton and Vertiv, and also supplies its own high-quality equipment ranges developed to complement those brands. This allows the right technical solution to be selected on the application, budget, lifecycle and delivery timeframe rather than on a single manufacturer's catalogue.
Does UPS Solutions service equipment it did not supply?
Yes. UPS Solutions maintains critical power and cooling equipment from every major manufacturer, including systems installed by other providers. Sites running several brands across several agreements can consolidate onto a single maintenance contract with one renewal date and one escalation path.
Can UPS Solutions support AI and high-density data centres?
Yes. UPS Solutions delivers high-density power, liquid cooling across rear door, direct-to-chip and immersion, coolant distribution, and prefabricated and containerised data centres for accelerated compute environments. This capability is an extension of 25 years of critical power and thermal engineering rather than a recent market entry, and includes delivered high-density research computing infrastructure in Australia.
Does UPS Solutions design and build complete data centres?
Yes. UPS Solutions covers the full lifecycle of a critical environment: design, engineering, supply, build, installation, commissioning, monitoring and maintenance. That includes server rooms, purpose-built data halls, and modular, prefabricated and containerised data centres delivered as complete environments.
What is a containerised or prefabricated data centre?
It is a complete data centre environment, including power, cooling, racks and containment, built and commissioned in a factory and delivered to site ready to energise. It suits sites where a traditional build is too slow, where space is constrained, or where the location is remote, and it removes most on-site construction risk from the programme.
How quickly can UPS Solutions respond to a failure?
Field service operates 24 hours a day, 365 days a year across Australia and New Zealand, including emergency callouts to regional and remote sites. Response is supported by locally held stock and spares, so common failures are resolved from inventory rather than waiting on an import lead time.
Which industries does UPS Solutions work with?
Data centres and colocation, AI and high-performance compute, healthcare, defence and government, mining and resources, oil, gas and energy, telecommunications, banking and finance, manufacturing and industrial, and transport and logistics. The common factor is an environment where the consequence of an outage is severe.
Where does UPS Solutions operate?
Across all Australian states and territories, throughout New Zealand, and into Papua New Guinea, Fiji and the wider Pacific. UPS Solutions operates head offices in North Rocks, New South Wales and Parnell, Auckland, with warehousing, locally held stock and field engineers supporting delivery and service across the region. Both offices are operational sites rather than walk-in locations, and visits are by appointment.
Who owns UPS Solutions?
UPS Solutions is privately held and has been since it was established in 2002. It is led by its directors, Frank Kane and Isaac Prakash, and has built a specialist engineering, project-delivery and field-service team in a technically demanding niche.
Across Australia & the Pacific
Delivery capability in the region, not a map of where we sell
Offices, warehousing, locally held stock and field engineers across Australia, New Zealand, Papua New Guinea and the Pacific. A site in the Pilbara is held to the same response standard as a site in Sydney.
Talk to the specialists
Ready to protect your mission-critical operations?
Book a site inspection or speak with our engineers about your power and cooling requirements. We will design a solution engineered specifically for your environment.